So how does it work exactly?

I find people are extremely interested in finding out just how this "virtual assistant thing" works. When I first started getting this question, I stumbled a bit. I mean, it's so open-ended. So here's a brief 3-pointer to get you started.

1. Delegation - you have to take the time to delegate. Even if it's just a few minutes to fire off an email, or a quick conference call... but you have to do it if you're going to move forward. I've had clients scan and email me their handwritten to-do lists and then we quickly chat about what I can start in on. Or we quickly discuss via Skype if we're both online, or Google Talk. It really doesn't have to be time-consuming at all. (Tip: if you're thinking about hiring some help, take a few days to track what you really need help with and start a "wish list".)


2. Communication - it's been my experience that my clients prefer straight-up email. This works great for me too. I do, however, like to touch base via, gasp!, a telephone once in a while to see how things are working for you (and to let you know I'm a real person, lol!). Quite often if we're both online we do alot of chatting (see above), or a quick text message now and again. It's pretty organic with us. We'll totally work how you prefer.


3. Payment - most of our services are purchased in bulk packages which are all prepaid. If it's a special project, we accept 50% prior to contracting, and the remainder upon project completion. If you're not fully satisfied with our work we're happy to offer a full refund, no questions asked.

Pretty bare-bones and basic info, but it's one of the five top questions I get over and over.

What are some more questions you may have about how this "virtual assistant thing" works? Don't know what to delegate? Aren't sure if email will work for you? Have another payment option? Let us know, we love to find new ways of doing business!